The Exhibitor's Resource – Trade Show Marketing Blog

While aspects of the face-to-face marketing industry – which includes trade shows, special events, meetings, conventions, and the related travel & hospitality - have all felt the effects of budget cuts in the past year, there is plenty of justification to continue this type of highly effective marketing.

According to a recent survey of Fortune 1,000 Chief Marketing Officers, meetings and events provide the highest return on investment of any marketing channel. According to a recent study by CEIR, the Center for Exhibit Industry Research, exhibitions and events remained at the top of MarCom spending, accounting for 20% of the budget despite reductions in overall marketing spending.

Still, as a result of the downturn, exhibition budgets for 2009 are down by 17% and an equal 17% of exhibitors have reported that they will participate in fewer shows in 2009. The US Travel Association estimates that 200,000 travel related jobs were lost in 2008 and expect another 247,000 to be lost in 2009 According to the results of a Meetings and Conventions magazine, 52% of respondents claim that the economic downturn has influenced their company’s decision to hold events.

So why should companies still exhibit during an economic downturn?

To Close Deals & Sell More Product – Why would you want to shut off a stream of revenue when every bit counts?  Studies have shown that sustained marketing during a recession yields higher sales in the short term. And market share increases accomplished in while weathering a recession are often maintained or expanded during the recovery and subsequent boom years.

To Remain “Top of Mind” for Prospects and Existing Customers – Let them know that your company is still strong, or maybe even take this opportunity to kick it up a notch and stake your claim to the top player position in your niche.

To Take Advantage of Less a Crowded Space – Perhaps your company can secure more prominent booth space that may have been vacated by the competition. And with fewer exhibitors, there will be less noise, allowing your message get through and resonate longer with attendees and the media.

To Make High Quality Connections – Although the industry has seen a drop in the number of total show attendees and the sizes of booth spaces have been reduced, the QUALITY of the visitor now is much better. Companies may no longer be sending 25 reps to a conference or industry expo, now it’s maybe 10 or 12 – but those that they are being sent are the key decision makers and top representatives of companies you are looking to connect with. While companies are watching travel and entertainment expenses, they still feel that it’s important for their staff to stay connected, stay current on emerging trends in their industry, and to participate in education opportunities typically offered in conjunction with trade shows and other events.

Face-to-Face marketing experiences are personal, sensorial, tactile, emotional, and tangible.  No alternate or surrogate for that kind of direct contact exists.

Popularity: 27% [?]

Plotting trade show deadlines and project milestones on a timeline is a good way for an exhibitor at a trade show or other marketing event to ensure that they stay on schedule. An exhibit agency like Exhibit Resources is a good partner in developing such a guide to keep your project on track. The experienced event marketing professionals at an exhibit house can help exhibitors manage all of the details, from submitting forms and payments to reserving services. The timeline offers a visually accessible way to quickly see those details, and know when decisions need to be made. Timelines also make it easy to see what stage the project is in at any given time. Often a timeline is the go-to document to make sure nothing falls through the cracks, and can help prevent unnecessary rush fees from suppliers, shipping companies, and the show venue. A trade show planning timeline can include due dates for approving design, submitting graphics, submitting show services forms, and shipping materials.

Consider working with an exhibit agency that includes a timeline as part of the regular communication process. But if this isn’t offered, there are some options out there for creating such documents. “Mind Mapping” software often includes a timeline view, and can help get organizations on the same page internally, as well as help coordinate with vendors. After all, when planning for a complex event such as a trade show, the more informed everyone is about how their part of the process affects the final outcome, the more successful the project will be.

Popularity: 14% [?]

As an event marketing manager, you may be asked to justify the costs of face-to-face marketing. Here is a quick list of the benefits of event marketing that no other marketing effort can offer:

Start a dialogue. A two-way conversation is better than mono-directional broadcasts, and face-to-face marketing on the trade show floor, or at other events is the best way to begin that communication. Of course you’ll want your booth staff to be on-message, but because it’s a conversation, they will be able to give the visitor best-targeted message.
A personal connection builds trust. Meeting face-to-face, with your company’s brand and message on display around your, a prospect is likely to be comfortable being approached and learning about what your offer is. A trade show exhibit space is one of the few places today where a “sales pitch” isn’t taboo.
Access to a receptive audience for your message (they are likely there to learn about emerging trends in their industry).
Immediate fulfillment of prospect requests. Booth staff can answer questions, provide information, deliver catalogs, and set up accounts on the expo floor. The interested client doesn’t need to wait for a returned call, a sample to ship, or a sales person to schedule a meeting in order to get the process started.
Establish or reinforce brand awareness and industry prominence. Even if your company is lucky enough to enjoy a dominant position in your market, it’s wise to reinforce that lead position and stay top-of-mind for your existing clients in addition to maintaining or enhancing your brand awareness to those who haven’t yet joined the majority.

Popularity: 12% [?]

Exhibitors benefit in many ways from the shows that they exhibit at, but their post-show process can really be a factor in success, now and for future events.

Here are some of the post-show activities that should be planned to maximize the effectiveness of the show:

• Has a daily debriefing meeting among booth staff been planned?
• How will show leads be processed and followed-up on?
• Has a system been put into place to handle the fulfillment of visitor requests for literature, samples and other follow-up materials?
• How will conversions and sales resulting from the show be tracked?

• Did the show expenses stay within the budget?
• Does the budget need to be adjusted for the remaining show calendar, or for the same show next year?
• Based on the show results, what other shows should you consider exhibiting at?
• What recognition will the booth staff receive for meeting show goals?
• How will the success of each show be determined?

Popularity: 31% [?]

A significant and potentially hidden expense of exhibiting at trade shows may not seem like a big deal until you run the numbers after a show. That’s right, I’m talking about the costs associated with producing, shipping and dealing with promotional literature, whether it’s company brochures, product catalogs, or white papers. In the planning stages, little thought may be paid to this traditionally mandatory element of exhibiting at trade shows. However, that lack of planning early on might double, triple or quadruple your costs for this increasingly altogether unnecessary expense. Last minute copy or design changes to literature can delay getting your files to the printer, and force you to pay rushed printing fees, and then rush shipping and handling fees to get the literature to your booth before the show starts. Depending on how much literature you’re bringing in, you may be subject to convention hall drayage fees, and “late surcharges” to boot.

These literature-related costs make you wonder where where all of it ends up. Some estimates say that over half of printed literature handed out at trade shows never even makes it back to the attendee’s office.

So what are some strategies for minimizing this expense?
Exhibitors could bring some literature with them on the plane, but smaller pieces that just hit the highlights but still give the visitor something to remind them of them later. Or exhibitors could bring individual sell sheets so that booth staff can provide info on the specific thing that the visitor was interested in, rather than providing an entire catalog.

Exhibitors could bring a small supply of literature, and replenish only what they start running out of with a quick electronic order via a national quick-print chain (you know some popular options). You can even leave your home city while the final tweaks to the design of the new brochure are being made, and have the digital files electronically sent over to the print center in the city your show is in and have them fulfill small batch orders from there.

Or you can be a savvy exhibitor and bring none, but be set up to print on-demand inside your exhibit on the show floor. On-demand printing gives you an extra advantage because it allows for custom-tailored information to be added to the documents being printed. Not only can you provide information specific to the products or services that the prospect is interested in, but you can even include their name for a personalized touch, and the name of their regional representative or local dealer office.

But you could be a real maverick and not just send no literature, but offer digital-only versions of everything. Depending on your industry and how your company does business, this might not be as out-there as it might have once seemed. The literature you once thought to be a requirement might actually be a burden that your contact doesn’t want to carry around the show the rest of the day or weigh their luggage down with. And what better way to follow up with your prospect or client after a show than to email them the product catalog they requested and you promised? Even mailing out select pieces of literature can be a smarter move than providing it on the trade show floor.

Need another good reason to consider alternative lit printing strategies? Here’s one: reduction of your company’s carbon footprint. The less literature you print and ship (especially air ship), the better for the environment it is. Reduce the number of trees required to produce the paper. Reduce the amount of fossil fuels it takes to not only ship bulk literature out to the show, but to ship the left overs back to your home city.

Popularity: 36% [?]

Seasoned event marketing professionals undoubtedly have developed a number of tools and processes to help them do their jobs more efficiently and more accurately. In the course of helping clients, we are always on the lookout for cool tools that make the event planning professional’s life easier.

Here are some cool little online tools we recently found that you may find helpful:

event space planning and event budgeting tools:

Event Budget Calculator
Room Size Calculator
Room Capacity Calculator

color and image resolution tools:

Color conversion (RGB / CMYK / HSV / YUV)
Megapixel Calculator – digital camera resolution

font help and typesetting tools:
What The Font?
IdentiFont
TypeSetter

Popularity: 20% [?]