The Exhibitor's Resource – Trade Show Marketing Blog

Exhibit Resources hosted another ICA (Independent Communicator’s Alliance) meeting Wednesday night at our showroom in Raleigh. And this time, in addition to providing the venue, we also offered the insight by presenting our talk “The Value of Face-To-Face Marketing.”

The trend in recent years has been for marketers with tight budgets to allocate their limited dollars to customer-facing and lead-generating efforts, including trade show and event marketing. At Wednesdays talk, I provided an overview of what it takes to create successful trade show displays and face-to-face marketing programs. I discussed how exhibiting benefits the broader marketing effort, how exhibitors can realize the greatest return on their event marketing investment, and I gave a sneak peek at emerging trade show display design trends.

Highlights from the talk were mentioned in a press release written about the talk by ICA member Cindy Turner.

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While aspects of the face-to-face marketing industry – which includes trade shows, special events, meetings, conventions, and the related travel & hospitality - have all felt the effects of budget cuts in the past year, there is plenty of justification to continue this type of highly effective marketing.

According to a recent survey of Fortune 1,000 Chief Marketing Officers, meetings and events provide the highest return on investment of any marketing channel. According to a recent study by CEIR, the Center for Exhibit Industry Research, exhibitions and events remained at the top of MarCom spending, accounting for 20% of the budget despite reductions in overall marketing spending.

Still, as a result of the downturn, exhibition budgets for 2009 are down by 17% and an equal 17% of exhibitors have reported that they will participate in fewer shows in 2009. The US Travel Association estimates that 200,000 travel related jobs were lost in 2008 and expect another 247,000 to be lost in 2009 According to the results of a Meetings and Conventions magazine, 52% of respondents claim that the economic downturn has influenced their company’s decision to hold events.

So why should companies still exhibit during an economic downturn?

To Close Deals & Sell More Product – Why would you want to shut off a stream of revenue when every bit counts?  Studies have shown that sustained marketing during a recession yields higher sales in the short term. And market share increases accomplished in while weathering a recession are often maintained or expanded during the recovery and subsequent boom years.

To Remain “Top of Mind” for Prospects and Existing Customers – Let them know that your company is still strong, or maybe even take this opportunity to kick it up a notch and stake your claim to the top player position in your niche.

To Take Advantage of Less a Crowded Space – Perhaps your company can secure more prominent booth space that may have been vacated by the competition. And with fewer exhibitors, there will be less noise, allowing your message get through and resonate longer with attendees and the media.

To Make High Quality Connections – Although the industry has seen a drop in the number of total show attendees and the sizes of booth spaces have been reduced, the QUALITY of the visitor now is much better. Companies may no longer be sending 25 reps to a conference or industry expo, now it’s maybe 10 or 12 – but those that they are being sent are the key decision makers and top representatives of companies you are looking to connect with. While companies are watching travel and entertainment expenses, they still feel that it’s important for their staff to stay connected, stay current on emerging trends in their industry, and to participate in education opportunities typically offered in conjunction with trade shows and other events.

Face-to-Face marketing experiences are personal, sensorial, tactile, emotional, and tangible.  No alternate or surrogate for that kind of direct contact exists.

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When preparing yourself or your booth staff for an upcoming trade show, it is important to consider what questions you should be asking visitors when they enter your space. Here are some tips to help you prepare:

• Come up with several direct, but open-ended questions to ask of booth visitors that will first qualify them, and then engage them if they’re your target.
• Encourage qualified visitors to tell you what’s on their minds and ask them what business problems they have that your offering could address.
• Stay away from opening questions like “May I help you?” “How is the show treating you?” and “What do you do?”
• Ask good follow-up or probing questions to find out more.
• Make sure your answers to attendee questions intrigue and feed the conversation. A conversation is about getting information as well as giving information.
• Rehearse your booth presence with some role playing with your colleagues, you’ll be surprised how much better-prepared you’ll be after a dry run.

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Trade show marketing requires a lot of preparation, coordination, and imagination. To make trade shows pay off in this new, over-saturated marketing world, an exhibitor must change the way they define their goals and how they execute their plan. As mentioned in previous posts, pre-show communication with prospects AND clients to get them to stop by your trade show booth is essential, as is having something to show them when they ultimately show up.

But an exhibitor can extend the payoff of their trade show investment into the future in the form of press releases, blog posts, photos, video footage and other buzz created while at the show. A trade show presence is an irreplaceable venue for interaction with key industry players, but it’s also a wonderful place to get in front of the media. Reporters from media outlets throughout the country, and indeed the world, attend trade shows looking for trends to report on. The better prepared you and your staff are, and the better your trade show display looks, the more likely you’ll be featured in a news story from the trade show floor.

And you can create your own media splash from the event yourself. An emerging trend in trade show marketing is for companies to launch a new product, announce a new service, or feature exciting demos within their trade show booth space, and document it all with photos and video footage. They then use the content they captured from that blitz across all the media formats and outlets they can. They immediately add posts to their blogs, send out press releases, and distribute the video. The trade show display acts as the stage in many cases, making sure their name, their brand, and their unique offer is seen and understood by whoever sees the photos and watches the clips.

Pulling that sort of coordinated marketing effort together may seem a daunting task, but have no fear, there are resources available to help you. A trade show consultant from an exhibit design firm is a great start, and can help exhibitors develop a strategy, create a design that supports your show activities and goals, establish a budget and help you stick to it, and handle all of the logistical details of the show itself. Because a seasoned trade show consultant has managed many exhibiting programs, they can suggest best practices to save time and money and help exhibitors catch potentially disastrous problems before the show. Exhibitors that work with trade show consultants have more time to devote to other planning for the show, such as rehearsing that demo presentation or energizing the sales professionals that will be staffing your exhibit.

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Exhibit Resources hosted another Independent Communicators Alliance meeting on Wednesday night. About 25 designers, marketing professionals, and corporate writers attended the talk, entitled “Creating your BUZZ on the Internet: Marketing that gets results!” The talk focused on non-traditional marketing via Social Media and was led by Deidre Hughey of The BUZZ Builder.

Exhibit Resources has hosted several events similar to this one in an effort to support professional design and marketing organizations.

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